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Introduction

Over the past decade or so, India has emerged as an attractive destination for offshore outsourcing . Companies all over the world are offshoring many different processes to India to harness the benefits offered by the country. Many Fortune 500 companies have either outsourced their processes to India or set up their own captive centers in the country, thus validating India’s value proposition for an offshore services hub. The Information technology (IT) Outsourcing and Business Process Outsourcing (BPO) market in India is growing rapidly. According to the estimates of NASSCOM, Indian offshore IT and BPO market is worth USD 17.6 billion, which is about 44 percent of the total global IT and BPO offshoring market (about USD 40 billion).

Various offshore clusters have sprung in the country. Bangalore, Delhi/NCR (NCR stands for national capital region comprising Gurgaon, Noida, Ghaziabad and Faridabad near Delhi), Mumbai, Pune, Hyderabad and Chenai are established centers for outsourcing in India. In addition to these cities, other emerging destinations include Mysore, Chandigarh, Jaipur and Kolkotta. Table 1 provides a list of some companies which have already made their presence in these cities through captive offshore centers

Table 1: Captive Offshore Centers in India
City Companies
Bangalore British Airways, Dell International Services
Delhi and NCR Convergys, Fidelity Investments
Mumbai Morgan Stanley, JP Morgan
Pune PTC, Cognizant
Hyderabad Microsoft, Oracle
Chennai Hewlett Packard, Citibank
Mysore Software Paradigm International
Chandigarh Dell International Services
Jaipur GE
Kolkotta HSBC, Lloyds TSB



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