]> http://www.tutorial-reports.com/taxonomy/term/76/0 CRM Books en http://www.tutorial-reports.com/node/691 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0471206032%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Essentials-CRM-Customer-Relationship-Management/dp/0471206032%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/516vm1lU67L._SL160_.jpg" height="160" width="107" alt="cover of Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)" /></a></td><td>Author: Bryan Bergeron<br />ASIN: 0471206032<br />Binding: Paperback <br />List price: $40.00 USD <br />Amazon price: $28.30 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0471206032%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Essentials-CRM-Customer-Relationship-Management/dp/0471206032%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br /><b>ESSENTIALS OF CRM</b> <p> Full of valuable tips, techniques, illustrative real-world exampl... CRM Books Wed, 12 Jul 2006 04:15:47 -0600 http://www.tutorial-reports.com/node/688 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=1587621460%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Inside-Minds-Relationship-Harte-Hanks-Relationships/dp/1587621460%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/41BHHMFS50L._SL160_.jpg" height="160" width="103" alt="cover of Inside the Minds: Industry CEOs on Customer Relationship Management (CRM) Software: CEOs from Reynol" /></a></td><td>Author: Richard Brock,Gregory J. Hanson,Michael Silton,Beatriz V. Infante,Kenneth D. Tuchman<br />ASIN: 1587621460<br />Binding: Paperback <br />List price: $27.95 USD <br />Amazon price: $27.95 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=1587621460%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Inside-Minds-Relationship-Harte-Hanks-Relationships/dp/1587621460%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />Inside the Minds: Profitable Customer Relationships is the most authoritative book ever written on t... CRM Books Wed, 12 Jul 2006 04:15:47 -0600 http://www.tutorial-reports.com/node/690 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=1932178066%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/CRM-Defying-the-Limits/dp/1932178066%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/51G8Y7Y2NTL._SL160_.jpg" height="160" width="119" alt="cover of CRM-Defying the Limits" /></a></td><td>ASIN: 1932178066<br />Binding: Paperback <br />List price: $195.00 USD <br />Amazon price: $195.00 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=1932178066%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/CRM-Defying-the-Limits/dp/1932178066%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />This edition reveals the keys to rolling out a successful CRM implementation- among them are goal se... CRM Books Wed, 12 Jul 2006 04:15:47 -0600 http://www.tutorial-reports.com/node/692 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0071344446%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Building-Data-Mining-Applications-CRM/dp/0071344446%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/51WHNWEH56L._SL160_.jpg" height="160" width="127" alt="cover of Building Data Mining Applications for CRM" /></a></td><td>Author: Alex Berson,Stephen Smith,Kurt Thearling<br />ASIN: 0071344446<br />Binding: Paperback <br />List price: $49.00 USD <br /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0071344446%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Building-Data-Mining-Applications-CRM/dp/0071344446%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />How data mining delivers a powerful competitive advantage! <p> Are you fully harnessing the power of... CRM Books Wed, 12 Jul 2006 04:15:47 -0600 http://www.tutorial-reports.com/node/689 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=013008851X%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/CRM-Automation-Barton-J-Goldenberg/dp/013008851X%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/517W4AFP9ZL._SL160_.jpg" height="160" width="121" alt="cover of CRM Automation" /></a></td><td>Author: Barton J. Goldenberg<br />ASIN: 013008851X<br />Binding: Paperback <br />List price: $44.99 USD <br />Amazon price: $36.50 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=013008851X%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/CRM-Automation-Barton-J-Goldenberg/dp/013008851X%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />Preface It is with great pleasure that I introduce the first edition of CRM Automation. Over the pa... CRM Books Wed, 12 Jul 2006 04:15:47 -0600 http://www.tutorial-reports.com/node/682 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0849310768%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Integrating-Supply-Chain-Management-Materials/dp/0849310768%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/51XWNSZxbIL._SL160_.jpg" height="160" width="112" alt="cover of Integrating ERP, CRM, Supply Chain Management, and Smart Materials" /></a></td><td>Author: Dimitris N. Chorafas<br />ASIN: 0849310768<br />Binding: Paperback <br />List price: $79.95 USD <br />Amazon price: $71.96 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0849310768%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Integrating-Supply-Chain-Management-Materials/dp/0849310768%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />This book brings the reader through the transition of ERP, CRM, and Web applications into integrati... CRM Books Wed, 12 Jul 2006 04:15:12 -0600 http://www.tutorial-reports.com/node/684 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0749436964%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/CRM-Financial-Services-Relationship-Management/dp/0749436964%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/51-7d-qDavL._SL160_.jpg" height="160" width="119" alt="cover of CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work" /></a></td><td>Author: Merlin Stone,Bryan Foss<br />ASIN: 0749436964<br />Binding: Hardcover <br />List price: $95.00 USD <br />Amazon price: $87.30 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0749436964%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/CRM-Financial-Services-Relationship-Management/dp/0749436964%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />* Customer Relationship Management, Customer Loyalty, Customer Centricity are key concepts in Busine... CRM Books Wed, 12 Jul 2006 04:15:12 -0600 http://www.tutorial-reports.com/node/686 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=3528057521%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Customer-Relationship-Management-Ultimate-Efficient/dp/3528057521%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/41VNV7QMHHL._SL160_.jpg" height="160" width="114" alt="cover of Customer Relationship Management: The Ultimate Guide to the Efficient Use of CRM" /></a></td><td>Author: Scn Education B. V.<br />ASIN: 3528057521<br />Binding: Hardcover <br />List price: $49.95 USD <br /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=3528057521%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Customer-Relationship-Management-Ultimate-Efficient/dp/3528057521%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br /><Hands on Hot Topics Series> Professional business and management guide to the effective use of Cust... CRM Books Wed, 12 Jul 2006 04:15:12 -0600 http://www.tutorial-reports.com/node/681 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0130889849%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Accelerating-Customer-Relationships-Relationship-Technologies/dp/0130889849%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/51H8AXPCAFL._SL160_.jpg" height="160" width="119" alt="cover of Accelerating Customer Relationships: Using CRM and Relationship Technologies" /></a></td><td>Author: Ronald S. Swift<br />ASIN: 0130889849<br />Binding: Paperback <br />List price: $39.99 USD <br />Amazon price: $32.60 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0130889849%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Accelerating-Customer-Relationships-Relationship-Technologies/dp/0130889849%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />Preface Corporations that achieve high customer retention and high customer profitability aim for: ... CRM Books Wed, 12 Jul 2006 04:15:12 -0600 http://www.tutorial-reports.com/node/683 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=1419607979%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/G-Crm-Brent-Pinkston/dp/1419607979%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/51DS7TKZE0L._SL160_.jpg" height="160" width="107" alt="cover of G-Crm" /></a></td><td>Author: Brent Pinkston<br />ASIN: 1419607979<br />Binding: Paperback <br />List price: $39.99 USD <br />Amazon price: $39.99 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=1419607979%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/G-Crm-Brent-Pinkston/dp/1419607979%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />"A "how to" implement a CRM Casino Marketing strategy in a gaming and hospitality environment with t... CRM Books Wed, 12 Jul 2006 04:15:12 -0600 http://www.tutorial-reports.com/node/685 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0471483044%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/CRM-Unplugged-Releasing-Strategic-Value/dp/0471483044%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/418R70K5SBL._SL160_.jpg" height="160" width="106" alt="cover of CRM Unplugged: Releasing CRM's Strategic Value" /></a></td><td>Author: Doug Turk,Philip Bligh<br />ASIN: 0471483044<br />Binding: Hardcover <br />List price: $60.00 USD <br />Amazon price: $49.30 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0471483044%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/CRM-Unplugged-Releasing-Strategic-Value/dp/0471483044%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key busi... CRM Books Wed, 12 Jul 2006 04:15:12 -0600 http://www.tutorial-reports.com/node/687 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0963046454%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/20-Crm-Jon-Anton/dp/0963046454%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/41ASWM4VMTL._SL160_.jpg" height="160" width="103" alt="cover of 20: 20 Crm" /></a></td><td>Author: Jon Anton,Laurent Philonenko<br />ASIN: 0963046454<br />Binding: Paperback <br />List price: $24.95 USD <br /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0963046454%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/20-Crm-Jon-Anton/dp/0963046454%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />The contact center is at the heart of many businesses today, and CRM initiatives are making customer... CRM Books Wed, 12 Jul 2006 04:15:12 -0600 http://www.tutorial-reports.com/node/680 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0749438959%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Customer-Management-Scorecard-Managing-Profit/dp/0749438959%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/51x4VJnI8JL._SL160_.jpg" height="160" width="122" alt="cover of The Customer Management Scorecard: Managing CRM for Profit" /></a></td><td>Author: Neil Woodcock,Bryan Foss,Merlin Stone<br />ASIN: 0749438959<br />Binding: Hardcover <br />List price: $65.00 USD <br />Amazon price: $65.00 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0749438959%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Customer-Management-Scorecard-Managing-Profit/dp/0749438959%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />Given the big budgets that are attached to customer management (CM) initiatives, it's not surprising... CRM Books Wed, 12 Jul 2006 04:15:12 -0600 http://www.tutorial-reports.com/node/675 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0324202644%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Complaint-Management-Heart-Bernd-Stauss/dp/0324202644%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/51kZektIi7L._SL160_.jpg" height="160" width="112" alt="cover of Complaint Management: The Heart of CRM" /></a></td><td>Author: Bernd Stauss,Wolfgang Seidel<br />ASIN: 0324202644<br />Binding: Hardcover <br />List price: $39.95 USD <br />Amazon price: $31.16 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0324202644%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Complaint-Management-Heart-Bernd-Stauss/dp/0324202644%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />Every company strives for increasing customer satisfaction and loyalty. But, without effective compl... CRM Books Wed, 12 Jul 2006 04:14:24 -0600 http://www.tutorial-reports.com/node/677 <table><tr><td><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0071409351%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Ultimate-CRM-Handbook-Strategies-Profitability/dp/0071409351%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank"><img src="http://ecx.images-amazon.com/images/I/41B2BD1E9NL._SL160_.jpg" height="160" width="106" alt="cover of The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profi" /></a></td><td>Author: John Freeland<br />ASIN: 0071409351<br />Binding: Hardcover <br />List price: $34.95 USD <br />Amazon price: $26.56 USD<br /><br clear="all" /><a href="http://www.amazon.com/gp/redirect.html%3FASIN=0071409351%26tag=wwwwirelessne-20%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/Ultimate-CRM-Handbook-Strategies-Profitability/dp/0071409351%253FSubscriptionId=0JEKXTWNECEXBJGY7RR2" target="_blank">Buy from Amazon</a></td></tr></table><br />sA hands-on guidebook from Accenture for building a globally responsive, customer-driven enterprise... CRM Books Wed, 12 Jul 2006 04:14:24 -0600