 | Author: Jon Anton,Laurent Philonenko ASIN: 0963046454 Binding: Paperback List price: $24.95 USD Buy from Amazon |
The contact center is at the heart of many businesses today, and CRM initiatives are making customer contact even more critical to the health of every company. 20:20 CRM provides a strategic view of where businesses should be going with their customer con[From Amazon.Com]
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