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VoIP: SIP and Skype

SIP and Skype are the latest buzzwords in VoIP. This article explores SIP and Skype and explains how these technologies are driving the next round of the VoIP revolution.

Predictive Dialer Tutorial

A Predictive Dilaler is an automated system that is used by call centres to simultaneously handle hundreds of calls. This article unravels the complexity of a Predictive Dialer system and looks at how it results in tremendous productivity gains for todays call centres.

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